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GLOSSARY


0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z



Earcon
An aural icon; an auditory brand symbol, United Airlines' use of "Rhapsody in Blue" as a brand expression would be one example.


Earned Media
Earned media refers to the "buzz" or "viral" factor of a campaign garnered through paid or owned media. Earned media is created when customers respond well to a campaign and begin to promote the brand via word of mouth.


Eighty-twenty Rule
A general guideline that the eighty percent of the average product sold will be used by twenty percent of the customer base.


Emblems
Emblems are brand trademarks that use a shape that is directly connected to the name of the brand.


Emotional Branding
Aims at customers' feelings through sensory experiences in the effort to brand-build.


Endorsed Brand Architecture
A brand hierarchy that uses the parent brand to create a positive association with the sub-brand.


Evangelist
An advocate for a brand, whether paid or unpaid.


Exclusivity
When a party grants the sole rights to a particular product or function to another party.


Exit Traffic
When a visitor to a web site leaves by clicking on an advertisement.


Extension
A new service or product that leverages the brand equity of a related service or product.